Privacy Policy
7gain is committed to protecting your personal data. This policy explains what we collect, why we collect it, and how we keep it safe across our Bangladesh-facing platform.
This Privacy Policy ("Policy") describes how 7gain ("we", "us", or "our") collects, uses, stores, and protects personal information provided by players and visitors ("you") of the 7gain platform at https://7gain.vip. This Policy forms part of the 7gain Terms and Conditions and should be read alongside them. By using the 7gain Platform, you confirm that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. If you do not consent, please discontinue use of the Platform immediately.
Our Privacy Commitments
Information We Collect
7gain collects personal data through several channels: directly from you when you register or interact with the Platform, automatically as you use the Platform, and from third parties such as payment providers and identity verification services. The categories of data we collect are set out in the table below.
| Data Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, government ID number, nationality |
| Contact Data | Mobile number, email address, city and division (e.g. Dhaka, Chittagong, Sylhet) |
| Financial Data | bKash / Nagad / Rocket wallet number, bank account details where provided, transaction history |
| Technical Data | IP address, device type, browser type, operating system, session duration, pages visited |
| Gaming Data | Game history, bet amounts, win/loss records, bonus usage, responsible gaming tool settings |
You are not required to provide all of the above data to use the Platform, but failure to provide certain mandatory fields — such as identity and contact data — may prevent us from processing your registration or verifying your account.
How We Use Your Information
7gain uses the personal data we collect for the following purposes. We process data only where we have a lawful basis for doing so, as described in the Legal Basis section below.
- Account creation and management: to register your account, authenticate your identity, and keep your account secure.
- Payment processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods in BDT.
- Regulatory compliance: to meet KYC, anti-money laundering, and other legal obligations applicable to online gaming operations.
- Customer support: to respond to your questions, complaints, and account queries via our support channel.
- Responsible gaming: to monitor gaming patterns and offer responsible gaming tools such as deposit limits and session reminders where appropriate.
- Service improvement: to analyse aggregate usage data, improve Platform performance, and develop features that better serve our Bangladesh-based player community.
Legal Basis for Processing
7gain processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: processing required to fulfil the contract between you and 7gain, including account management, payment processing, and game delivery.
- Legal obligation: processing required to comply with applicable laws, including anti-money laundering regulations, KYC requirements, and tax reporting obligations.
- Legitimate interests: processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
- Consent: processing for marketing communications and certain optional service features, where you have given your explicit prior consent.
Sharing Your Information
7gain does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the transaction data required to process your payment.
- Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and other providers receive a pseudonymous player identifier to deliver the game session; they do not receive your full identity data.
- Identity verification providers: third-party KYC services receive identity documents submitted during verification for the sole purpose of confirming your eligibility.
- Regulatory and legal authorities: where required by applicable law, court order, or regulatory inquiry, 7gain may disclose data to competent authorities.
All third parties with whom 7gain shares personal data are contractually required to handle that data securely, use it only for the stated purpose, and comply with applicable data protection standards. 7gain does not authorise any third party to use your data for their own independent marketing or commercial purposes.
Payment Data Security
7gain takes the security of financial data with particular seriousness. All payment transactions on the Platform are processed through certified payment gateways. 7gain does not store full card numbers, CVV codes, or mobile banking PINs on its own servers. Financial data is tokenised and handled exclusively by the relevant payment processor in accordance with their own security standards.
When you initiate a deposit via bKash or Nagad, you interact with the respective provider's interface directly. The payment credential you enter is handled solely by that provider's system. 7gain receives only a transaction confirmation and a reference number — not your underlying payment credentials.
Cookies and Tracking Technologies
7gain uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. Cookies are small data files stored on your device. We use the following types of cookies:
- Essential cookies: required for the Platform to function correctly, including session authentication and security tokens. These cannot be disabled without affecting Platform functionality.
- Analytical cookies: used to understand how players navigate the Platform so we can improve the user experience. Data collected is aggregated and does not identify individual users.
- Preference cookies: used to remember your language setting, device type, and personalisation preferences so the Platform adapts to your needs on return visits.
You may adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, disabling essential cookies may impair the functionality of the Platform. 7gain does not use advertising or third-party tracking cookies for retargeting purposes.
Data Retention
7gain retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any legal obligations requiring longer retention. Our standard retention periods are as follows:
- Active account data: retained for the duration of your account relationship with 7gain and for up to 5 years thereafter to meet anti-money laundering and regulatory record-keeping requirements.
- Transaction records: retained for a minimum of 5 years from the date of the transaction, as required for financial compliance and dispute resolution.
- Support correspondence: retained for 2 years from the date of the last interaction, to allow for follow-up queries and audit purposes.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical purposes, as it can no longer be linked to any individual.
Data Security
7gain employs a multi-layered approach to data security. Technical measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and real-time fraud detection systems that monitor for unusual account activity.
Organisational measures include staff training on data protection obligations, confidentiality agreements with all personnel who handle personal data, and a documented incident response procedure to address any data breach promptly and notify affected players where required. Despite these measures, no system can guarantee absolute security. In the event of a data breach that affects your rights, 7gain will notify you as required by applicable law.
Your Data Rights
As a player on the 7gain platform, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details.
Children's Privacy
The 7gain Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a person under 21 has provided personal data to 7gain, please contact us immediately at [email protected] and we will take prompt action to delete that data.
7gain employs age verification during the registration process to prevent underage access. Accounts found to belong to individuals under 21 will be suspended immediately and any funds held will be handled in accordance with our Terms and Conditions and applicable law.
Changes to This Policy
7gain may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform services. When we make material changes, we will post the updated Policy on this page with a revised effective date and, where appropriate, notify registered players by email or in-platform notification.
The date of the most recent update is always shown at the top of this page. We encourage you to review this Policy periodically. Your continued use of the 7gain Platform after any update constitutes your acceptance of the revised Policy. If you do not accept the revised terms, please stop using the Platform and request account closure.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7gain handles your personal data, please contact our dedicated support team. Our team is available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
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